{"xsrfToken":"9b7bbc65aaaf99b9640e6dcc21a25bbc4458b358_lout","branding":{"id":"15","key":"in","name":"Incident","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9ef10eb0-7def-4991-bc41-99aad1ff3676/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllZjEwZWIwLTdkZWYtNDk5MS1iYzQxLTk5YWFkMWZmMzY3NiI6WyJyZWFkIl19LCJleHAiOjE3Mjg2NTEyMjMsIm5iZiI6MTcyODY1MDYyM30.QPKVBBJFe8JzY_L0DQEa41WihL1sqa6IOIMLs4-kLyU&client=d2e7410d-4f97-473b-a99d-3655b96fdff5&mode=fit","logoId":"9ef10eb0-7def-4991-bc41-99aad1ff3676","isLogoAvailable":true,"helpCenterTitle":"Velkommen til Uni Economy Kundesenter","sharedPortalName":"Kundesenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Velkommen til Uni Economy Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til Unimicro Kundesenter","sharedPortalName":"Unimicro kundesenter","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"no-NO","userLanguageTag":"en-US","portalThemeColor":"#2867a6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fc8f08ae-9cf0-409d-aaa2-46ec9bd4acf2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjOGYwOGFlLTljZjAtNDA5ZC1hYWEyLTQ2ZWM5YmQ0YWNmMiI6WyJyZWFkIl19LCJleHAiOjE3Mjg2NTEyMjMsIm5iZiI6MTcyODY1MDYyM30.wRPofKsaeKvEPLMspH--oGBBoIHLJzPMMNWWarK5T8A&client=d2e7410d-4f97-473b-a99d-3655b96fdff5&height=300&mode=fit","bannerMediaApiFileId":"fc8f08ae-9cf0-409d-aaa2-46ec9bd4acf2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"15","key":"in","projectId":12395,"serviceDeskId":15,"name":"Incident","description":"<p>Velkommen! Du kan opprette en forespørsel for Incident ved å bruke alternativene som er oppgitt.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"163","name":"Rapporter et problem i systemet","descriptionHtml":"","callToAction":"Rapporter et problem i systemet","introHtml":"<p>La oss vite det dersom noe ikke virker som det skal, så skal vi gjøre vårt ytterste for å få det opp og gå igjen.</p>","icon":10952,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10952","groups":[40],"key":""},{"id":"165","name":"Be om en endring","descriptionHtml":"","callToAction":"Be om en endring","introHtml":"<p>Du kan for eksempel oppgradere en server (VPN) eller et program (Jira).</p>","icon":10959,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10959","groups":[],"key":""},{"id":"167","name":"Opprett en gjennomgang etter hendelsen","descriptionHtml":"","callToAction":"Opprett en gjennomgang etter hendelsen","introHtml":"<p>Dokumenter og del innsikter fra en hendelse slik at det ikke skjer igjen</p>","icon":10954,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10954","groups":[],"key":""},{"id":"164","name":"Rapporter ødelagt maskinvare","descriptionHtml":"","callToAction":"Rapporter ødelagt maskinvare","introHtml":"<p>Rapporter maskinvare som kan være ødelagt eller skadet, f.eks. en ødelagt dataskjerm eller en skadet server.</p>","icon":10943,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"Drifts- og sikkerhetsavvik"}],"orderMapping":{"40":[163],"36":[152,159,160,162,164],"35":[152,155,157,163,164],"37":[153,154,155,156,157,158],"38":[159,163,165],"39":[163,164,165]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Norwegian (Norway)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjM5NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg2NTE4MjMsIm5iZiI6MTcyODY1MDYyM30.9FykYFz61HgKwAcJCaYn69cPAYG9l5OeYk33mwiu5FU","targetCollection":"upload-project-12395","endpointUrl":"https://api.media.atlassian.com","clientId":"d2e7410d-4f97-473b-a99d-3655b96fdff5","tokenDurationInMins":20}},"reqCreate":{"id":163,"projectId":12395,"form":{"name":"Rapporter et problem i systemet","descriptionHtml":"","callToAction":"Rapporter et problem i systemet","intro":"<p>La oss vite det dersom noe ikke virker som det skal, så skal vi gjøre vårt ytterste for å få det opp og gå igjen.</p>","instructions":"","icon":10952,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10952","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Oppsummer problemet","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Vedlegg","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/163","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/163","calendarParams":{"firstDay":0,"date":"2024-10-11T14:43:44+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjM5NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg2NTE4MjQsIm5iZiI6MTcyODY1MDYyNH0.a8Xx0AAcHIxe-gaUGSeLUf9vsfxiEGZGMQIh54iGvj4","targetCollection":"upload-project-12395","endpointUrl":"https://api.media.atlassian.com","clientId":"d2e7410d-4f97-473b-a99d-3655b96fdff5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2022-04-28T13:12:33.582647Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[163],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[163],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Operations/Security incident","submit":{"lock":false,"pdf":false},"language":"nb"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"0cc650de-cd38-4510-b195-fe77aaf6fef4"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"6efeb1ad-2776-4990-88f0-0e3b523467bc"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"9bfd5b9f-05de-4579-a798-206c5215e6e7"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"pg","label":"Beskrivelse av hendelsen","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"9":{"type":"cm","label":"Systemer","description":"Hvilket system er berørt?","validation":{"rq":false},"choices":[{"id":"15","label":"Softrig","other":false},{"id":"16","label":"V3","other":false},{"id":"17","label":"Uni24","other":false},{"id":"18","label":"Jira","other":false},{"id":"19","label":"Github","other":false},{"id":"20","label":"Teams","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"2fb5b1a8-47d0-4304-b66e-a11516ac570b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2022-04-28T13:12:33.582647Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[163],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[163],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Operations/Security incident","submit":{"lock":false,"pdf":false},"language":"nb"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"0cc650de-cd38-4510-b195-fe77aaf6fef4"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"6efeb1ad-2776-4990-88f0-0e3b523467bc"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"9bfd5b9f-05de-4579-a798-206c5215e6e7"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"pg","label":"Beskrivelse av hendelsen","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"9":{"type":"cm","label":"Systemer","description":"Hvilket system er berørt?","validation":{"rq":false},"choices":[{"id":"15","label":"Softrig","other":false},{"id":"16","label":"V3","other":false},{"id":"17","label":"Uni24","other":false},{"id":"18","label":"Jira","other":false},{"id":"19","label":"Github","other":false},{"id":"20","label":"Teams","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"2fb5b1a8-47d0-4304-b66e-a11516ac570b"},"linkedJiraFields":["description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}