Jira Service Management

{"xsrfToken":"95cd5fa503837e324c1db25ced0b01d8b74d1193_lout","branding":{"id":"3","key":"uf","name":"Velkommen til Unimicro kundesenter","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9ef10eb0-7def-4991-bc41-99aad1ff3676/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllZjEwZWIwLTdkZWYtNDk5MS1iYzQxLTk5YWFkMWZmMzY3NiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDQ2OTUsIm5iZiI6MTczMjIwNDA5NX0.0z9by0Zf2GNdH8nQ1UABS1Eq7J2Glp6RwZoSjyCaUkk&client=d2e7410d-4f97-473b-a99d-3655b96fdff5&mode=fit","logoId":"9ef10eb0-7def-4991-bc41-99aad1ff3676","isLogoAvailable":true,"helpCenterTitle":"Velkommen til Unimicro Kundesenter","sharedPortalName":"Unimicro kundesenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Velkommen til Uni Economy Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"engelsk (USA)"},"no-NO":{"helpCenterTitle":"Velkommen til Unimicro Kundesenter","sharedPortalName":"Unimicro kundesenter","localeDisplayName":"norsk (Norge)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"no-NO","userLanguageTag":"no-NO","portalThemeColor":"#2867a6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fc8f08ae-9cf0-409d-aaa2-46ec9bd4acf2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjOGYwOGFlLTljZjAtNDA5ZC1hYWEyLTQ2ZWM5YmQ0YWNmMiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDQ2OTUsIm5iZiI6MTczMjIwNDA5NX0.aWyVrXVBZgLNR0H3uNcBe1km3aC-qJ4tBS2dqKn6vJk&client=d2e7410d-4f97-473b-a99d-3655b96fdff5&height=300&mode=fit","bannerMediaApiFileId":"fc8f08ae-9cf0-409d-aaa2-46ec9bd4acf2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"uf","projectId":10601,"serviceDeskId":3,"name":"Velkommen til Unimicro kundesenter","description":"Sjekk ut vår kom i gang side for Unimicro: <a href=\"https://hjelp.unimicro.no/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hjelp.unimicro.no/</a>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"24","name":"Opprett supportsak","descriptionHtml":"<a href=\"https://hjelp.unimicro.no/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hjelp.unimicro.no/</a>","callToAction":"Opprett supportsak","introHtml":"Har du spørsmål om funksjoner og bruk av programmet kan du opprette en supportsak, og vi vil besvare din henvendelse så raskt vi kan.","icon":10427,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[7],"key":""},{"id":"106","name":"Telefon - konsulent","descriptionHtml":"Fyll ut dette skjemaet dersom du ønsker å bli oppringt av en av våre kundekonsulenter. Merk at denne tjenesten er fakturerbar og kun kan benyttes av regnskapsbyrå. Pris kr 250,- pr påbegynte kvarter. Kr 690,- pr halvtime for samtaler over 30 minutter. Åpningstider: kl. 09.00-15.00, mandag-fredag. Bistand med import, konvertering, oppsett og lignende må fortsatt bestilles via konsulenttjenestene våre","callToAction":"Telefon - konsulent","introHtml":"Fyll ut dette skjemaet dersom du ønsker å bli oppringt av en av våre kundekonsulenter. Merk at denne tjenesten er fakturerbar og kun kan benyttes av regnskapsbyrå. Pris kr 250,- pr påbegynte kvarter. Kr 690,- pr halvtime for samtaler over 30 minutter. Åpningstider: kl. 09.00-15.00, mandag-fredag. Bistand med import, konvertering, oppsett og lignende må fortsatt bestilles via konsulenttjenestene våre","icon":10432,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[7],"key":""},{"id":"31","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10410,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10410","groups":[],"key":""},{"id":"25","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10420,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10420","groups":[],"key":""},{"id":"26","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10428,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10428","groups":[],"key":""},{"id":"76","name":"Konsulent","descriptionHtml":"","callToAction":"Konsulent","introHtml":"Konsulent","icon":10715,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[],"key":""},{"id":"36","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10418,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10418","groups":[],"key":""},{"id":"30","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10404,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10404","groups":[],"key":""},{"id":"37","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10438,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10438","groups":[],"key":""},{"id":"29","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10400,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10400","groups":[],"key":""},{"id":"28","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer JIRA.","icon":10425,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10425","groups":[],"key":""},{"id":"34","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10419,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10419","groups":[],"key":""},{"id":"33","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10437,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10437","groups":[],"key":""},{"id":"32","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10421,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10421","groups":[],"key":""},{"id":"27","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10434,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10434","groups":[],"key":""},{"id":"73","name":"Telefon","descriptionHtml":"<a href=\"http://app.cimple.no/unimicro/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://app.cimple.no/unimicro/</a>","callToAction":"Telefon","introHtml":"Ønsker du å bli oppringt av en kundekonsulent?","icon":10705,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[],"key":""},{"id":"109","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10432,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"39","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade JIRA.","icon":10423,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10423","groups":[],"key":""},{"id":"38","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10416,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10416","groups":[],"key":""},{"id":"108","name":"Ønsker til videreutvikling","descriptionHtml":"","callToAction":"Ønsker til videreutvikling","introHtml":"Har du ønsker eller tips til videreutvikling av Uni Economy, kan du sende inn en henvendelse her. Alle ønsker meldes videre til utviklingsavdelingen og vurderes fortløpende. Vi takker for ditt innspill.","icon":10732,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Kontakt oss"}],"orderMapping":{"7":[24,106],"11":[24],"8":[31,36,24,33,34],"10":[37,32,38],"9":[29,27,25,26,28,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745bbbcd-9503-3e5e-a3e0-eced075f051d","appLinkName":"Confluence (unimicro.atlassian.net)","appLinkUrl":"https://unimicro.atlassian.net/wiki","spaceKey":"UF1","spaceName":"UE Feedback","spaceUrl":"https://unimicro.atlassian.net/wiki/spaces/UF1","isServer":false},"labels":[],"projectKey":"UF","serviceDeskId":3,"kbLinkDomainURLs":["https://unimicro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"engelsk (USA)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDUyOTUsIm5iZiI6MTczMjIwNDA5NX0.PAxYIVRuYpFBYkcOi2tAl4xsiw06YysbCspL99oX8-k","targetCollection":"upload-project-10601","endpointUrl":"https://api.media.atlassian.com","clientId":"d2e7410d-4f97-473b-a99d-3655b96fdff5","tokenDurationInMins":20}},"reqCreate":{"id":106,"projectId":10601,"form":{"name":"Telefon - konsulent","descriptionHtml":"Fyll ut dette skjemaet dersom du ønsker å bli oppringt av en av våre kundekonsulenter. Merk at denne tjenesten er fakturerbar og kun kan benyttes av regnskapsbyrå. Pris kr 250,- pr påbegynte kvarter. Kr 690,- pr halvtime for samtaler over 30 minutter. Åpningstider: kl. 09.00-15.00, mandag-fredag. Bistand med import, konvertering, oppsett og lignende må fortsatt bestilles via konsulenttjenestene våre","callToAction":"Telefon - konsulent","intro":"Fyll ut dette skjemaet dersom du ønsker å bli oppringt av en av våre kundekonsulenter. Merk at denne tjenesten er fakturerbar og kun kan benyttes av regnskapsbyrå. Pris kr 250,- pr påbegynte kvarter. Kr 690,- pr halvtime for samtaler over 30 minutter. Åpningstider: kl. 09.00-15.00, mandag-fredag. Bistand med import, konvertering, oppsett og lignende må fortsatt bestilles via konsulenttjenestene våre","instructions":"Fyll ut dette skjemaet dersom du ønsker å bli oppringt av en av våre kundekonsulenter. Merk at denne tjenesten er fakturerbar og kun kan benyttes av regnskapsbyrå. Pris kr 250,- pr påbegynte kvarter. Kr 690,- pr halvtime for samtaler over 30 minutter. Åpningstider: kl. 09.00-15.00, mandag-fredag. Bistand med import, konvertering, oppsett og lignende må fortsatt bestilles via konsulenttjenestene våre","icon":10432,"iconUrl":"https://unimicro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-postbekreftelse til","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10727","fieldConfigId":"12772","label":"Telefonnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Modul/produkt","description":"Hvilken modul/produkt gjelder henvendelsen?","descriptionHtml":"Hvilken modul/produkt gjelder henvendelsen?","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10762","fieldConfigId":"12846","label":"Selskap","description":"Hvilket selskap gjelder dette?","descriptionHtml":"Hvilket selskap gjelder dette?","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10763","fieldConfigId":"12847","label":"Regnskapsbyrå","description":"Hvilket byrå er selskapet tilknyttet?","descriptionHtml":"Hvilket byrå er selskapet tilknyttet?","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beskrivelse","description":"Legg ved en utfyllende beskrivelse av hva dere ønsker hjelp til.","descriptionHtml":"Legg ved en utfyllende beskrivelse av hva dere ønsker hjelp til.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Vedlegg","description":"Legge til vedlegg","descriptionHtml":"Legge til vedlegg","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/106","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/106","calendarParams":{"firstDay":1,"date":"2024-11-21T16:48:16+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745bbbcd-9503-3e5e-a3e0-eced075f051d","appLinkName":"Confluence (unimicro.atlassian.net)","appLinkUrl":"https://unimicro.atlassian.net/wiki","spaceKey":"UF1","spaceName":"UE Feedback","spaceUrl":"https://unimicro.atlassian.net/wiki/spaces/UF1","isServer":false},"labels":[],"projectKey":"UF","serviceDeskId":3,"kbLinkDomainURLs":["https://unimicro.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDUyOTYsIm5iZiI6MTczMjIwNDA5Nn0.qnGPGi2L7Vc6v6laFcT3mJfuLlfOQa_f7aP8PfAJ5P0","targetCollection":"upload-project-10601","endpointUrl":"https://api.media.atlassian.com","clientId":"d2e7410d-4f97-473b-a99d-3655b96fdff5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}