Service Desk

{"xsrfToken":"B7GH-IKAE-P27C-3Z01_4360ab0039e457fef9a009e0c4d193afeaa37b2a_lout","branding":{"id":"3","key":"uf","name":"Velkommen til Uni Economy kundesenter","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a612726c-1690-4d53-a228-28a3b378245e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2MTI3MjZjLTE2OTAtNGQ1My1hMjI4LTI4YTNiMzc4MjQ1ZSI6WyJyZWFkIl19LCJleHAiOjE1OTM3NzQ4ODQsIm5iZiI6MTU5Mzc3NDIyNH0.fJpFuDEcedIa1G9ypy-iJz_iHrP1JwWwQGomozhiqjY&client=d2e7410d-4f97-473b-a99d-3655b96fdff5&mode=fit","logoId":"a612726c-1690-4d53-a228-28a3b378245e","isLogoAvailable":true,"helpCenterTitle":"Velkommen til Uni Economy Kundesenter","sharedPortalName":"Kundesenter","userInitialAnnouncementHeader":"Uni Economy kundestøtte:","userInitialAnnouncementMessageWiki":"<a href=\"https://help.unieconomy.no/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.unieconomy.no/</a>","translations":{"en-US":{"helpCenterTitle":"Velkommen til Uni Economy Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til Uni Economy Kundesenter","sharedPortalName":"Uni Economy kundesenter","announcementHeader":"Uni Economy kundestøtte:","announcementMessage":"https://help.unieconomy.no/","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"no-NO","userLanguageTag":"en-US","portalThemeColor":"#2867a6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8b836e48-29ac-4652-bba7-e97174621c0f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiODM2ZTQ4LTI5YWMtNDY1Mi1iYmE3LWU5NzE3NDYyMWMwZiI6WyJyZWFkIl19LCJleHAiOjE1OTM3NzQ4ODQsIm5iZiI6MTU5Mzc3NDIyNH0.X63mWSdfi123TMuWQIAaU9sFSJUZGURFTfJYNatmqfk&client=d2e7410d-4f97-473b-a99d-3655b96fdff5&height=300&mode=fit","bannerMediaApiFileId":"8b836e48-29ac-4652-bba7-e97174621c0f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"uf","projectId":10601,"serviceDeskId":3,"name":"Velkommen til Uni Economy kundesenter","description":"Sjekk ut vår kom i gang side for Uni Economy: <a href=\"https://help.unieconomy.no/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.unieconomy.no/</a> \nDu kan også melde deg på våre kom i gang kurs: <a href=\"http://support.unimicro.no/kurs/web-kurs/kom-i-gang-med-uni-economy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://support.unimicro.no/kurs/web-kurs/kom-i-gang-med-uni-economy</a>.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"108","name":"Ønsker til videreutvikling","descriptionHtml":"","callToAction":"Ønsker til videreutvikling","introHtml":"Har du ønsker eller tips til videreutvikling av Uni Economy, kan du sende inn en henvendelse her. Alle ønsker meldes videre til utviklingsavdelingen og vurderes fortløpende. Vi takker for ditt innspill.","icon":10732,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"37","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10438,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10438","groups":[],"key":""},{"id":"76","name":"Konsulent","descriptionHtml":"","callToAction":"Konsulent","introHtml":"Konsulent","icon":10715,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10715","groups":[],"key":""},{"id":"73","name":"Telefon","descriptionHtml":"<a href=\"http://app.cimple.no/unimicro/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://app.cimple.no/unimicro/</a>","callToAction":"Telefon","introHtml":"Ønsker du å bli oppringt av en kundekonsulent?","icon":10705,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10705","groups":[],"key":""},{"id":"39","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade JIRA.","icon":10423,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10423","groups":[],"key":""},{"id":"109","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10432,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"106","name":"Fagsupport","descriptionHtml":"","callToAction":"Fagsupport","introHtml":"Ønsker du fagsupport? Fyll ut skjemaet, og en dyktig kundekonsulent ved vårt Kundesenter vil ta kontakt med deg. Vi gjør oppmerksom på at denne tjenesten utføres på gjeldene timesats.","icon":10432,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[7],"key":""},{"id":"24","name":"Opprett supportsak","descriptionHtml":"<a href=\"https://help.unieconomy.no/salg/tips-og-triks-sakssystemet\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.unieconomy.no/salg/tips-og-triks-sakssystemet</a>","callToAction":"Opprett supportsak","introHtml":"Har du spørsmål om funksjoner og bruk av programmet kan du opprette en supportsak, og vi vil besvare din henvendelse så raskt vi kan.","icon":10427,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[7],"key":""},{"id":"36","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10418,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10418","groups":[],"key":""},{"id":"27","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10434,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10434","groups":[],"key":""},{"id":"33","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10437,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10437","groups":[],"key":""},{"id":"29","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10400,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10400","groups":[],"key":""},{"id":"31","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10410,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10410","groups":[],"key":""},{"id":"25","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10420,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10420","groups":[],"key":""},{"id":"26","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10428,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10428","groups":[],"key":""},{"id":"28","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer JIRA.","icon":10425,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10425","groups":[],"key":""},{"id":"30","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10404,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10404","groups":[],"key":""},{"id":"32","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10421,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10421","groups":[],"key":""},{"id":"34","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10419,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10419","groups":[],"key":""},{"id":"38","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10416,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10416","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Kontakt oss"}],"orderMapping":{"7":[24,106],"11":[24],"8":[31,36,24,33,34],"10":[37,32,38],"9":[29,27,25,26,28,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745bbbcd-9503-3e5e-a3e0-eced075f051d","appLinkName":"Confluence (unimicro.atlassian.net)","appLinkUrl":"https://unimicro.atlassian.net/wiki","spaceKey":"UF1","spaceName":"UE Feedback","spaceUrl":"https://unimicro.atlassian.net/wiki/spaces/UF1"},"labels":[],"projectKey":"UF","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":24,"projectId":10601,"form":{"name":"Opprett supportsak","descriptionHtml":"<a href=\"https://help.unieconomy.no/salg/tips-og-triks-sakssystemet\" class=\"external-link\" rel=\"nofollow noreferrer\">https://help.unieconomy.no/salg/tips-og-triks-sakssystemet</a>","callToAction":"Opprett supportsak","intro":"Har du spørsmål om funksjoner og bruk av programmet kan du opprette en supportsak, og vi vil besvare din henvendelse så raskt vi kan.","instructions":"<a href=\"https://help.unieconomy.no/salg/tips-og-triks-sakssystemet\" class=\"external-link\" rel=\"nofollow noreferrer\">https://help.unieconomy.no/salg/tips-og-triks-sakssystemet</a>","icon":10427,"iconUrl":"https://unimicro.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_10710","fieldConfigId":"12722","label":"Kunde","description":"Angi hvilke kundeforhold hos Uni Micro AS henvendelsen gjelder","descriptionHtml":"Angi hvilke kundeforhold hos Uni Micro AS henvendelsen gjelder","required":false,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Overskrift","description":"Hva gjelder henvendelsen?","descriptionHtml":"Hva gjelder henvendelsen?","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Beskrivelse","description":"Legg ved en saksbeskrivelse.","descriptionHtml":"Legg ved en saksbeskrivelse.","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Vedlegg","descriptionHtml":"Vedlegg","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/24","calendarParams":{"firstDay":0,"date":"2020-07-03T13:04:44+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745bbbcd-9503-3e5e-a3e0-eced075f051d","appLinkName":"Confluence (unimicro.atlassian.net)","appLinkUrl":"https://unimicro.atlassian.net/wiki","spaceKey":"UF1","spaceName":"UE Feedback","spaceUrl":"https://unimicro.atlassian.net/wiki/spaces/UF1"},"labels":[],"projectKey":"UF","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmU3NDEwZC00Zjk3LTQ3M2ItYTk5ZC0zNjU1Yjk2ZmRmZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1OTM3NzU0ODQsIm5iZiI6MTU5Mzc3NDIyNH0.AYcyKWy4YktFpkwcs88DhXavbvFkEdQgvychA5j1ud0","targetCollection":"upload-project-10601","endpointUrl":"https://api.media.atlassian.com","clientId":"d2e7410d-4f97-473b-a99d-3655b96fdff5","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}